Privacy policy

Used Terms

This Policy establishes the specifics of processing user data of the service located at https://moonwell.su/ (hereinafter – the “Service”) and the game servers available through it (hereinafter – the “Servers”). This Policy also includes all its appendices and supplements;
This document (hereinafter – the “Policy”) is an integral part of the User Agreement;
The text of this document is published on the website https://moonwell.su/;
By downloading, installing, registering, accessing, or otherwise using the Service, you fully accept the terms of this Policy and give your explicit consent to the processing of your data in the manner and for the purposes described in this document. If you do not agree with this Policy, please refrain from downloading, installing, or otherwise using the Service;
The Service Administration has the right to modify and/or supplement this Policy from time to time without prior written notice to users. The new version of the document is published at https://moonwell.su/. You must periodically review any changes and/or additions. If you continue to use the Service after changes have been made, you confirm your agreement with the new version of the Policy.

1. Purposes of Processing User Data

Data is provided by users in connection with the conclusion of the User Agreement with the Administration located at this address. Data may be provided by users upon request of the Service in connection with the execution of concluded agreements. Cases of data provision by the user (including but not limited to):
When creating an account on the website https://moonwell.su/ and/or on any related server and managing it;
When participating in testing additional game services and/or Service updates (if applicable);
When participating in in-game events, competitions, and other similar activities;
When sending requests, letters, or performing other forms of communication with the Service Administration;
When using additional or special services inside the game.
Your data is processed for the following purposes (including but not limited to):
Providing the ability to create, use, and manage a user account on the Service;
Participating in the game and accessing game features provided by the game scenario;
Interacting with other users;
Fixing errors, developing new game features and services;
Communicating with users to collect feedback about the Service, providing support, sending notifications and other important messages regarding the Service;
Receiving, processing, and verifying payments;
Providing technical support;
Informing about future events related to the Service, its updates, and similar events.

2. User Data Collected and Processed by the Service

The data collected and processed by the Service may include (including but not limited to):
Name, nickname (character nickname);
User identifier (login or user ID);
Email address;
Payment information, etc.

3. Other Data Collected and Processed by the Service

To provide high-quality services, the Service collects and processes additional non-individual data. Such data includes:
Unique identifier of the user's device (HWID) and software parameters;
Operating system version, device type, and hardware identifiers;
Time zone;
Information about the user's actions on the Service and in the game (logs of game actions, actions on the Service, in-game achievements, time spent in the game, last login time, login information, etc.).
The Service may also collect information about your IP address and the geographical location of the device used to access the Service and Servers, in order to provide services and information available for the corresponding territory.

4. Data Storage

The data storage period is the duration during which the accompanying game services are provided (based on the longest period), unless otherwise required by applicable law.

5. Use, Distribution, and Transfer of Data

The Service may combine (merge, correlate) and use combined user data with other information (including other data collected by the Service as defined in Section 4 of this Policy) to provide, manage, and develop the game.

Additionally, your data may be provided in the following cases:

When necessary to comply with the law, such as investigating payment fraud or other illegal activities;

When there are reasonable suspicions of potential or existing violations of the Service's rights;

THE SERVICE ADMINISTRATION DOES NOT TRANSFER YOUR DATA TO THIRD PARTIES!

6. Other Responsibilities of the Parties

The user is responsible for the completeness and accuracy of the data provided. If there are inconsistencies or inaccuracies in the data you provided, they must be corrected, including by contacting the Service’s technical support specialists, whose contacts are listed in the “Support” section on the Service website – https://moonwell.su/.

The Service Administration reserves the right, when deleting and/or modifying user data, to retain any data necessary to comply with applicable law, and to ensure the security and efficiency of the Service and the game.

7. Cookies

Cookies are small pieces of information stored in your Internet browser on your computer’s hard drive. Like most websites, Moonwell uses cookies to link you with the information you provide on our website, thereby offering personalized content and helping us assist you better during repeated use of our services. To use these features, you must accept and allow the use of cookies.

If you choose not to accept cookies, you may not be able to fully use all features of our Service. By enabling cookies in your browser, you agree to the collection and processing of data as described here.

The website also uses so-called authorization cookies designed to store information and data submitted by the user on the Service's websites, to avoid multiple and/or repeated submission of such data in one or more sessions, in order to improve usability.

8. Contacts

Your request must include your name and any other information necessary for full and comprehensive consideration of your inquiry.